 | Kudos to XFX October 29, 2007 10:00am in thoughts |
About a year and a half ago, I bought a XFX nVidia GeForce 7900GT graphics card for my desktop. The card was great. A couple months ago, it started dying. Games would clip, the BIOS screen was all colorful, and even the simplest of graphical operations on the operating system lagged and flickered. I was like "shit" it was over a year old so I figured the warranty was out. I put in a ticket seeing if I could fix the issue. They replied saying that all I would have to do is register the card and that the warranty was still fine. I registered the card and it led me to finding out that the card probably went bad and I would have to send it back to them via RMA. For $8 I sent it back and they confirmed what I already figured. About a week later they told me that the 7900GT is no longer in stock and I had the choice between an 8600GTS 256MB card or I could pay an extra $150 and get the 8800GTS 320. Being that my MacBook Pro has pretty much become my primary machine, the 8600GTS would suffice and it has DirectX 10 too which was great. So I'm getting an $8 GeForce 8600GTS. I find it nice that XFX was willing to help me out in getting my hardware fixed. I know I read that in order for the warranty to be valid I have to register the card within 1 year of purchasing it. The fact that they helped me out when I was a slacker and didn't register speaks volumes on how they treat their customers...in my opinion, well. So in a couple days, I will have a brand new video card. People can say that well if it's a good company then the hardware shouldn't break/fail. I take the approach that even the best hardware fails on occasion. I've done tech support work, I know about hardware failure. What matters is how the manufacturer deals with these failures. XFX was good about making sure they got back to me in a timely fashion and fix the issue. Definitely good customer support. |
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